WHAT ARE EVERLASTING ROSES?
Our everlasting roses are 100% real roses that have gone through a special preservation process to keep their freshness lasting for months to come. With the right maintenance and care, these roses will last for well over a year.
ARE THESE ROSES REAL?
All of our roses are 100% real. They go through our special preservation process in order to maintain their freshness and beauty for over a year.
HOW DO YOU CARE FOR THE ROSES?
DO YOU SPECIALIZE IN OTHER FLOWERS?
Currently, we are only specializing in roses.
CAN I CUSTOMIZE MY OWN ARRANGEMENT?
WHAT FORM OF PAYMENT METHODS DO YOU ACCEPT?
All sales are final.
RETURN / EXCHANGES
WHAT IS YOUR RETURN POLICY?
Unfortunately, Luxen Fleur does not accept any cancellations or returns
. If you need to change your order, please contact us at email@example.com
within 24 hours of placing your order. We cannot make any changes to your order past this time frame. Please note: if you’ve selected same day order, then your order cannot be changed under any circumstances.
HOW DO I KNOW MY ORDER WAS RECEIVED OR WHEN IT WILL BE DELIVERED?
You will get a confirmation email as soon as you have placed your order. Another email will be sent out once your order has been shipped. This second shipping email will also contain the tracking number for you to stay updated with your order delivery.
We currently offer domestic ground shipping and expedited shipping.
- Standard Shipping (Estimated 4-8 Business Days) - $20
- Expedited shipping (Estimated 1-3 Business Days) - $75
Single Rose Items
- Standard Shipping (Estimated 4-8 Business Days) - $10
- Expedited Shipping (Estimated 1-3 Business Days) - $20
Our shipments are delivered by UPS or OnTrac depending on your location. Once your order is ready to be shipped, you will receive an email with your order tracking number, shipping carrier information, as well as the estimated delivery date.
IS A SIGNATURE REQUIRED TO RECEIVE THE ARRANGEMENT?
A signature is not required to receive the arrangement. You will get an email with your order tracking number and delivery date. Please make sure someone is home during delivery time.
AM I ABLE TO PICK UP MY ARRANGEMENT?
Yes! You are more than welcome to stop by our location in La Mirada, CA to pick out your Everlasting arrangements. We are located at 16900 Valley View Ave., La Mirada, CA 90638.
DO YOU OFFER INTERNATIONAL SHIPPING?
We currently do not have the option for international shipping available at the moment. However, this is something we are actively working on offering in the near future.